Q: What payment methods do you accept?
A: We accept VISA/MASTERCARD processed *securely* through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company. Attempts to have footwear shipped to address that is not on file with your credit card company will result in a declined transaction.
Q: Are your shoes authentic?
Yes, the shoes we sell are 100% authentic. Because we know our products and assure authenticity, we provide a 100% money-back guarantee on all our shoes. Please understand that we make every attempt to only sell 100% authentic footwear; however, if -- for any reason -- you are not completely satisfied with your purchase, we ask you to simply return them for a refund.
Q: What is the return policy?
A: If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of received your shoes. It is our responsibility to provide every customer with complete satisfaction -- No question asked!
Please make sure the shoes have not been worn at all before sending them back to us. I will repeat: the shoes must be unworn or we will reject your refund. After we receive the returned package and verify the footwear to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.
Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return / exchange or refunding.
Q: Do you also do wholesale or sell in bulk?
A: We can offer wholesale or bulk. Please understand due to the rarity of this footwear we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers' need. For more information,please contact us!